Refund & Cancellation:
In any condition if you like to cancel an order forward your request 24 hours before less than 24 hours timing we will not be able to cancel your order or refund any payment due to advance payments to concern bakeries, flowers vendors, Garments & other brands. For items which required order before 2-7 days, cancellation options may not be available, due to order or items dispatched for delivery or in the condition of making.
The Giftex reserve rights to cancel any order due to order fails security checks or customer fail to provide verification if contacted or requested.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. On rare occasions, The Giftex offers a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund approved, then your refund will be processed & you will receive a refund in standard refund timing of your bank which is normally 8-15 business days, but it can vary bank to bank, for exact timing call to your bank helpline & ask them what is there standard timing for refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thegiftex.com
If the item was marked as a gift when purchased and shipped, you’ll receive a gift credit for the value of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary