Delivery Details:
Our Standard Free Delivery timing is 12 PM to 10:00 PM as mentioned on the front page of our website your gifts will be delivered any time within this.IN some cities midnight delivery availabl For Same day Free delivery if you order before 2 PM Pakistan times delivery cut off timing for same-day delivery will be till 10:30 PM.
Time-specific deliveries are available if you have issues of timing about your delivery for that order minimum 24 hours before & Extra delivery charges will apply. In the condition of rare delay of more than 30 Minutes in time-specific delivery, only delivery charges will be returned.
Unfortunately, in the condition of traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, we, unfortunately, can’t guarantee delivery timing, we will try our best to deliver within delivery hours though.
Also on On events/holidays (Eid, New Years, Mother’s Day, Valentine’s Day etc.) our standard delivery timing is 11 AM to 11 PM and we do not take order’s for time-specific and midnight during Occasions and Events. Our customer service representatives will guide you about your queries, during the rush of customers, Namaz, Lunch or tea breaks you can leave a message, as soon as our representative will be available. He/she will guide & update you. For Sunday Office timing will be 11 AM-10 PM.
We have same day, day specific and hour specific service only in Karachi, Lahore, Islamabad, Rawalpindi main areas, Same day delivery also available for these cities on orders before 2 PM Pakistan times, after that you can contact us if delivery possible then we take order after 2 PM as well but delivery charges will apply. For other areas & same-day delivery after 2 PM, Contact our customer service.
In order to guarantee you receive the freshest product likely, we will make every effort to deliver the specified product. In some cases, our florists may need to substitute a similar container or flowers.
The Pictures are for guidance purpose, We cover more then 158 Cities of Pakistan and every city has there own way of presentation, whether its cakes, flowers or fruit basket and it is Impossible to post pictures of all cities products on one website, so the actual product may differ from the Picture, However we fully guarantee the quality and quantity of the product mentioned on our website..
Customer can give special instruction as a request in order form regarding delivery timings, cake flavors, cake messages, fruits choices etc, however we do not guarantee to fulfill request(s) and no refund or cancellation is possible if request are not fulfilled.
Other cities delivery also available only for the main city, we have the option to deliver non-perishable gifts like Perfumes, Clothes, wallet, dry fruits, chocolates, Artificial Flowers by Courier to your address. After your order it will be delivered in next 7-5 days date cannot be fixed, delivery charges also apply for this service.
A refund is only possible if we fail to deliver your item on your desired date, However if your order is on hold due to address problem or incorrect telephone number provided then in such case a refund will not be offered and we will redeliver the item next day, This will void all warranties on product quality, as your items are purchased and they go in our storage and loose its freshness
Troubles in Delivery:
In conditions of invalid, non-working or non – responding contact # of receiver for delivery of incomplete address extra, your order can be wasted & we will not be able to refund or re-deliver due to perishable items, particularly. In many areas of Lahore, Karachi, Islamabad & Rawalpindi house & street numbers are not mentioned clearly or not in a sequence, So in all these conditions, valid working receiver contact # is mandatory for a surprise or normal deliveries. If the area/city selected on the website is different than the actual address The Giftex will not accept any responsibility for non-delivery & refund.
We can never predict what awaits us, traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, we unfortunately can’t guarantee delivery times, we will try our best to deliver within office hours though.
We do not offer any time stipulated delivery, Our delivery timings are from 2:00 pm to 9:00 Pm, in some cases may extend up to 9:30 Pm (Pakistan Standard time) However we do offer Midnight delivery at an extra charge of 750RS