Refund and Returns Policy
Terms & Conditions:
Arrangement and Availability:
For Bakeries, Restaurants, Branded garments & many other items which are not made & arrange by The Giftex Their complaint will be forward to relevant company & they will solve that according to their policies, as The Giftex will help you out for this as The Giftex is just a delivery service you used for delivery of items.
We have a list of Bakeries for almost all cities whatever you trust for Quality you can order, whatever you order we will deliver. If you are Quality Conscious please choose 5 Star Hotel’s Cake, Imported Flowers & Branded Restaurant items which you already trust for any misunderstanding.
Website Products and Services:
The Pictures are for guidance purpose, We currently cover main areas of Lahore, Karachi, Islamabad & Rawalpindi and every city has there own way of presentation, whether its cakes, flowers or fruit basket and it is Impossible to post pictures of all cities products on one website, so the actual product may differ from the Picture. For the Same flavor of cake, every bakery has its own design & bakeries also change design time to time, So complaint regarding the design of cake cannot be entertained & pictures will be just for guidance & design can be different. However, we fully guarantee the quality and quantity of the product mentioned on our website.
Quality & Complaint:
We have products of different bakeries, brands & flavors shops according to different Prices & Quality, Please choose according to your Budget & Quality Expectation. We are not responsible for quality of your selected bakeries, restaurants & brands in those conditions we are just a delivery company arranging & delivering items on your behalf.
Complaints regarding packing, designing & color variation of items cannot be entertained as due to same day, next day delivery arrangements in all possible cities. Packing, designing, colors can vary time to time & city to city. Bakeries, restaurants & brands also change items of designs, packing & colors some times without any prior notification.
We make sure on The Giftex customer has all kind of option for Quality, Please note Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes, will not be entertained, unless the product is rotten.
Customer Complaint can be submitted in 24 hours of delivery for Non-perishable items, for Perishable & Food items 3 hours, We will work with you and we will replace the items with the return of previous items from you if there was a genuine compromise in the quality of the product. if mentioned timing expired since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For Perishable & Food items 70% plus product should be returned for replacement.
In the condition of unavailability of the product ordered, We reserve the right to substitute products of similar brands, type, budget for equal or greater value,
Delivery Details:
Our Standard Free Delivery timing is 12 PM to 8:00 PM as mentioned on the front page of our website your gifts will be delivered any time within this.IN some cities midnight delivery availabl For Same day Free delivery if you order before 2 PM Pakistan times delivery cut off timing for same-day delivery will be till 10:30 PM.
Time-specific deliveries are available if you have issues of timing about your delivery for that order minimum 24 hours before & Extra delivery charges will apply. In the condition of rare delay of more than 30 Minutes in time-specific delivery, only delivery charges will be returned.
Unfortunately, in the condition of traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, we, unfortunately, can’t guarantee delivery timing, we will try our best to deliver within delivery hours though.
Also on On events/holidays (Eid, New Years, Mother’s Day, Valentine’s Day etc.) our standard delivery timing is 11 AM to 11 PM and we do not take order’s for time-specific and midnight during Occasions and Events. Our customer service representatives will guide you about your queries, during the rush of customers, Namaz, Lunch or tea breaks you can leave a message, as soon as our representative will be available. He/she will guide & update you. For Sunday Office timing will be 11 AM-10 PM.
We have same day, day specific and hour specific service only in Karachi, Lahore, Islamabad, Rawalpindi main areas, Same day delivery also available for these cities on orders before 2 PM Pakistan times, after that you can contact us if delivery possible then we take order after 2 PM as well but delivery charges will apply. For other areas & same-day delivery after 2 PM, Contact our customer service.
In order to guarantee you receive the freshest product likely, we will make every effort to deliver the specified product. In some cases, our florists may need to substitute a similar container or flowers.
The Pictures are for guidance purpose, We cover more then 158 Cities of Pakistan and every city has there own way of presentation, whether its cakes, flowers or fruit basket and it is Impossible to post pictures of all cities products on one website, so the actual product may differ from the Picture, However we fully guarantee the quality and quantity of the product mentioned on our website..
Customer can give special instruction as a request in order form regarding delivery timings, cake flavors, cake messages, fruits choices etc, however we do not guarantee to fulfill request(s) and no refund or cancellation is possible if request are not fulfilled.
Other cities delivery also available only for the main city, we have the option to deliver non-perishable gifts like Perfumes, Clothes, wallet, dry fruits, chocolates, Artificial Flowers by Courier to your address. After your order it will be delivered in next 7-5 days date cannot be fixed, delivery charges also apply for this service.
A refund is only possible if we fail to deliver your item on your desired date, However if your order is on hold due to address problem or incorrect telephone number provided then in such case a refund will not be offered and we will redeliver the item next day, This will void all warranties on product quality, as your items are purchased and they go in our storage and loose its freshness
Troubles in Delivery:
In conditions of invalid, non-working or non – responding contact # of receiver for delivery of incomplete address extra, your order can be wasted & we will not be able to refund or re-deliver due to perishable items, particularly. In many areas of Lahore, Karachi, Islamabad & Rawalpindi house & street numbers are not mentioned clearly or not in a sequence, So in all these conditions, valid working receiver contact # is mandatory for a surprise or normal deliveries. If the area/city selected on the website is different than the actual address The Giftex will not accept any responsibility for non-delivery & refund.
We can never predict what awaits us, traffic jams, suppliers items not ready for delivery, law and order issues, rainy weather, we unfortunately can’t guarantee delivery times, we will try our best to deliver within office hours though.
We do not offer any time stipulated delivery, Our delivery timings are from 2:00 pm to 9:00 Pm, in some cases may extend up to 9:30 Pm (Pakistan Standard time) However we do offer Midnight delivery at an extra charge of 750RS
Refund & Cancellation:
In any condition if you like to cancel an order forward your request 24 hours before less than 24 hours timing we will not be able to cancel your order or refund any payment due to advance payments to concern bakeries, flowers vendors, Garments & other brands. For items which required order before 2-7 days, cancellation options may not be available, due to order or items dispatched for delivery or in the condition of making.
The Giftex reserve rights to cancel any order due to order fails security checks or customer fail to provide verification if contacted or requested.
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thegiftex.com
If the item was marked as a gift when purchased and shipped, you’ll receive a gift credit for the value of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary